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FAQ

How can I place my order?
As you browse our website, you can add items to the Shopping Cart by clicking "Add To Cart". Once you have nothing else to add, please click "Shopping Cart" on the top-right corner of the webpage. Then proceed to check-out by pressing "Go To Checkout". If you are a new customer, please click "Sign Up", otherwise as a returning customer may log-in by clicking "Log-in". "Continue to Checkout"by selecting a payment method (see "How Do I Pay" below). Finally, press "Confirm This Order".
IMPORTANT: Please take down the Order No. for future reference.

Will I get an order confirmation?
You will receive an e-mail to confirm your order.

When will my order be processed?
We process most orders within 48 hours, possibly with minor exceptions of those received from Fri-Sun. If an item is out-of-stock, we will contact you for further instructions. Please contact us at sales@youhaveababy.sg after 48 hours if you do not hear from us.

How do I pay?
Internet transfer / ATM Transfer - This is the current default payment method.
  • Bank Name :¬†¬†¬†¬†¬†¬†DBS Savings Plus
  • Account No:¬†¬†¬†¬†¬†¬† 106-0-004729 
 After bank-in, please SMS / text us at¬†92763808 with the following details:
  • Order No.
  • Your Name
  • Payment Amount & Name of Bank

  • Date and Time of Bank-in

Orders will be processed upon confirmation of payment.


What are my delivery options?
Within Singapore:
For small items weight less than 2kg (inclusive), customers can opt for SingPost Non-registered local post or Registered local post with an additional charge of $2.25. We strongly encourage our customers to opt for Registered local post due to the increasing incidents of delayed and misplaced parcels for Non-registered local post. This is recommended for larger sized purchases as we will not be liable for items lost in the mail. Customers can also opt for courier service.
For items weight above 2kg, only courier service is used. We will be using either TA-Q_BIN or SingPost-Smartpac depending on the size and weight of the parcel.

What are the delivery charges?

For purchases above S$90 (inclusive)  

  • Free Shipping Charge

Non-Registered and Registered local post will be charged according to SingPost rates and  are applicable for total purchases weight less than 2 kg (inclusive)

 
 

Weight of Purchase

 
 

Local Post (Non-registered) S$

 
 

Local Post (Registered) S$

 
 

 

 
 

 

 
 

 

 
 

Less than 100gm (inclusive)

 
 

0.90

 
 

3.15

 
 

101gm - 250gm

 
 

1.15

 
 

3.40

 
 

251gm - 500gm

 
 

1.70

 
 

3.95

 
 

501gm ‚Äď 1,000gm

 
 

2.55

 
 

N/A (use Qxpress instead)

 
 

1,001gm ‚Äď 2,000gm

 
 

3.35

 
 

N/A (use Qxpress instead)

 
 
Courier service
 

Weight of Purchase

 
 

Courier Service S$

 
 

 

 
 

 

 
 

Less than 2,500gm (inclusive)

 
 

 Qxpress discounted at S$3.99¬†

 
 

2,501 - 3,000gm (inclusive)

 
 

 Qxpress¬†discounted at S$4.99 

 
 

> 3,001gm

 

 Qxpress¬†discounted at S$6.00

 
 


 

 

 
Note:
  • We reserve the right to change the delivery charges without prior notice.
  • All taxes, duties and other fees, if any, are to be borne by customers.

We do not deliver to PO Boxes.

Please note that the delivery charges are based on per transaction per delivery.


What is your cancellation, return and exchange policy?
Cancellation of Orders
All orders which have been processed and delivered cannot be cancelled or altered. You may however arrange for an exchange after you have received your orders. Please refer to our Returns and Exchanges policy.
Return and Exchange Policy
We regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:
  • Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
  • The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation. Discounted / special priced items are final sales and will not be eligible for exchanges
  • All exchange items will have to be sent to us at Customer‚Äôs own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return.
Delivery fee for the replacement items is to be borne by the customers.
For replacement items of lower value, the excess amount will be credited into customers' accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference before we deliver the goods.
Damaged Items
Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at¬†sales@youhaveababy.sg within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.